4. Missing / Damaged Items or Packs
(This is not normal but here is what to do if this happens.)
If you are missing any packs on delivery day, please let your EPI rep know immediately. They will get the missing order entered immediately and our warehouse will get them to you as quickly as possible.
If you have missing OR damaged items, please let your EPI rep know the ITEM NUMBER (from your approved list and if you don’t know the item number please send a description), grade, and how many items are missing/damaged. Your EPI rep will get the missing order entered immediately and our warehouse will get them to you as quickly as possible.
If you have missing packs during distribution, keep in mind that parents may order direct from EPI after your sale has ended. These items are shipped direct to home and not included in your delivery. If you do not have the parent/student on your list, please ask them when they ordered. If it was after your sale then the items will be shipped direct to their home. Keep in mind if you give them a pack during your distribution event, then you will be short a pack.